By opening an account with C-zone.net you agree to abide by all policies of C-zone.net. These policies apply to all users of C-zone.net without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of C-zone.net.

C-zone.net reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing.

C-zone.net reserves the right to refuse to provide service to anyone.

C-zone.net makes no warranties of any kind, whether express or implied, for the service it is providing. C-zone.net will not be held responsible for any damage you suffer from use of an account or service provided by C-zone.net, unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse.

Dial-up users: contact your telephone service provider to verify that the C-zone.net modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. C-zone.net can not be held responsible if long distance or other communications fees are incurred.

C-zone.net is committed to preserving the privacy of its customers and protecting their personal data. C-zone.net keeps information about its customers such as names, addresses, telephone numbers and details about C-zone.net services used by the customer. While some of this information may be made available to our immediate affiliates in the course of providing services our customers have requested, C-zone.net will not otherwise disclose any information about its customers to any other third party without a court order or other legitimate legal proceedings. In particular C-zone.net will not release any customer email addresses to any third party.

Any prohibited or illegal activity that affects C-zone.net, its agents, equipment or customers is punishable to the full extent of the law, and C-zone.net will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally. C-zone.net makes no exceptions in enforcing this policy.

C-zone.net functions as a common carrier; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of C-zone.net and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following:

Illegal activities: The law requires C-zone.net to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations.

Email: Email accounts are for personal or business correspondence only. Unsolicited Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and violators will have their accounts terminated immediately. Sending unsolicited email to one or more addresses regardless of how the addresses were obtained may be considered spamming and is grounds for account termination. Use of a C-zone.net address or any address of a domain hosted by C-zone.net as a return address for replies to spam is similarly prohibited.

C-zone.net may at its discretion employ filtering techniques to block inbound email from known sources of spam and email abuse, and may also filter incoming email for known viruses.

Usenet: All users of C-zone.net news servers agree to be bound by the charter of any newsgroup or newsgroup hierarchy posted to. It is the responsibility of the user to be familiar with these charters, which may include rules about content, spam, language and off-topic posting. Excessive posting of identical messages to multiple newsgroups ('cross-posting') via C-zone.net news servers is prohibited, as is the posting of unsolicited commercial email (spam).

Use of copyrighted material: C-zone.net is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by C-zone.net to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your C-zone.net account.

Access to content: C-zone.net functions as a common carrier and does not censor. Material can be found on the Internet or in Usenet news groups, etc., that some viewers may find objectionable; C-zone.net is not responsible for any content available via C-zone.net accounts or services. Any limitation of access to content is at all times the responsibility of the account holder and C-zone.net shall not be held responsible for access to material that an account holder deems inappropriate. We suggest that minors be supervised.

The owner of any type of C-zone.net. account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dialup add-on which is part of a customer's account but which is used by a third party or abuse of a collocated server or collocation services by a third party, with or without the account owner's permission.

Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of C-zone.net:

• Issuance of a warning
• Temporary suspension of service
• Billing to defray administrative costs incurred
• Termination of your services, account or accounts
• Legal action

If any activities or security problems involving a C-zone.net account or C-zone.net customer's services cause network outages, the owner of the account or service will be billed for network down-time.

Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied.

C-zone.net will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.

This acceptable use policy in no way limits the rights and remedies of C-zone.net At its discretion C-zone.net may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.

Dialup accounts are intended for interactive use by a single individual. C-zone.net reserves the right to terminate idle connections, that is, connections that have been unused for 20 minutes. Personal accounts are limited to one login at any given time.

C-zone.net provides unlimited Internet access to its dial-up customers. "Unlimited Internet access" is defined as un-metered, on-demand dial-up access; this is different from dedicated ("always-on") access. In order to ensure that dial-up services remain available to all dial-up customers, C-zone.net reserves the right to terminate any dial-up connection that exceeds eight consecutive hours duration.

The function of the C-zone.net technical support staff is to assist customers with initial connection, Internet browser and email account setup. Support is only available for computers running recent versions of Macintosh or Windows operating systems. C-zone.net does not offer over-the-phone tech support for issues such as cgi programming, Linux use, your web site, or any other issue not directly related to your dialing software or to the basic functions of your web browser and email program. While at its discretion the support staff may sometimes assist our customers with non-connectivity or non-email issues, any such extra service is strictly 'added value' service and provision of such service does not obligate C-zone.net to continue to provide such service.

C-zone.net will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Customers should have a copy of their current operating system available when calling technical support; there will be limits to the amount of assistance that technical support representatives can offer if you do not have a copy of your current operating system. C-zone.net reserves the right to cease providing over-the-phone technical support to any customer.

Please call the C-zone.net tech support number at 877-873-7932. Technical support can also be reached via email at support@c-zone.net.

You are entitled to free assistance with setting up your connection, an Internet browser (Microsoft Internet Explorer or Netscape Communicator) and an email client (Microsoft Outlook Express, Microsoft Outlook, Netscape Messenger or Eudora) on one computer. Support is only available for computers running recent versions of the Macintosh or Windows operating systems. We offer telephone technical assistance everyday, 24 hours a day.

C-zone.net uses a quota system for controlling customer bandwidth and disk usage.

Billing Address:
GBIS Holdings Inc.
PO Box 17520
Reno, NV 89511

Chico Office: 1915 Mangrove Avenue, Chico, CA 95926 (do not send payments here. Use PO Box above.)

Hours: 8:00 am to 6:00 pm, Monday through Friday

Information about account types, services and current pricing can be found on our sales page, located at http://www.c-zone.net.

C-zone.net accepts cash, check, Master Card, VISA, American Express and Discover credit cards as payment.

Cash Payments: Please do not send cash by mail; C-zone.net can not be held responsible for any loss of funds. If you prefer to pay in cash, please visit our main office during business hours.

Check Payments: Check payments can be made in person, or by mail. C-zone.net charges a $25 fee for any check that is returned to us due to lack of funds. The $25 fee will be included in your next payment. Any bounced check must be replaced with a cashiers check, money order, or cash.

Credit Card Payments: Credit card payments can be made over the phone, or in person. An automatic billing feature is available for your convenience; if you choose to pay by credit card and choose auto-billing, your payment will automatically be processed 1 day before your payment due date.

If the payment is returned as declined, expired, or invalid C-zone.net asks that you call and give us a valid credit card number or replace the payment with a check or cash. If for any reason a credit card payment is not completely processed, you will receive email notification.

You will be billed monthly unless you change the payment interval with the C-zone.net Billing Department. All services must be pre-paid before they will be provided. Payments are credited from the account due date, not from the date the payment is received. A grace period of fifteen days from the due date is given for accounts. After fifteen days without payment, the account will be locked until payment is received.

All invoicing is done via email.

When paying by cash or check you will receive an email invoice. The invoice will be transmitted 1 day before your due date. Invoices will be sent approximately every 5 days until the account is paid or the due date passes. The invoice identifies the due date, the amount and the address to send payments to. You will receive a payment confirmation via email when your payment is processed.

If you choose to pay by credit card and choose automatic billing, payment will automatically be processed 1 day before your payment due date. You will not receive an invoice if you choose the auto billing payment method, but you will still receive a receipt.

You can notify C-zone.net of any changes to your name, address, or telephone number via phone, e-mail, or letter. It is important that this information be kept up-to-date to ensure accurate communication between C-zone.net and our customers.

For reasons of security, if you wish to change the listed owner of your account you will need to submit a written request signed by the current and new account holders. If it is not possible for the listed owner to submit such a request please call the C-zone.net billing department and our representatives will be happy to assist in making the necessary arrangements.

Accounts can be put on hold or suspended. Any customer who will be unable to use their account for extended periods of time should cancel the account and reinstate it at a later date. This includes, but is not limited to, users whose equipment is down for repair or is otherwise unusable for the purpose of connecting to C-zone.net.

Cancellation of your account must be done in person, by phone or by postal mail. Only the primary account holder can cancel an account. Be sure you retrieve any information you want to keep- email, web pages, files in your web, FTP and home directories, etc.- and save it separately from your account before you cancel. Upon cancellation, all user data will be eliminated. If you fail to notify us of cancellation as stated above, you will be responsible for all access fees until the date of cancellation regardless of whether or not you used the service. If there is unused time on the account when you call and cancel, refunds will be calculated in 30-day increments from the date of cancellation to the due date.

Dial-up customers: If you are not satisfied with the service and choose to cancel your account within 30 days of the activation date, your C-zone.net fees will be refunded upon cancellation. Full refunds will not be given if the account has been active for more than 30 days. Note: This refund policy applies to Dial-up accounts only. It does not apply to AT&T DSL circuit fees, the AT&T DSL early termination fee or to other C-zone.net account types or services.

For any delinquent accounts, you will be responsible for all collection costs, including reasonable attorney fees.